Frequently Asked Questions (FAQs)
🔹 General Questions
Q: What is an apostille?
A: An apostille is a certificate that authenticates the origin of a public document, making it valid for use in countries that are part of the Hague Apostille Convention.
Q: What is the difference between notarization and an apostille?
A: Notarization confirms the authenticity of a signature on a document. An apostille certifies the authenticity of the document or notarization for international use.
Q: Do I need a notarized document before getting an apostille?
A: It depends on the document. Some documents (like vital records) are issued by the state and don’t require notarization. Others (like letters or powers of attorney) must be notarized first.
Service & Process
Q: What types of documents can you notarize or apostille?
A: We handle birth certificates, marriage certificates, powers of attorney, academic transcripts, diplomas, corporate documents, FBI background checks, and more.
Q: How long does the apostille process take?
A: Turnaround times vary by state and document type. Standard processing typically takes 5–10 business days. Expedited options may be available—please ask.
Q: Can you notarize documents remotely?
A: Yes, if permitted by your state. We offer remote online notarization (RON) services for eligible documents and clients.
Q: Can I mail my documents to you?
A: Yes. You can securely mail or drop off your documents. We recommend using a trackable courier service.
Q: Do you provide return shipping?
A: Yes, we offer secure return shipping via USPS, FedEx, or UPS. You may also provide your own return label.
Q: What is a mobile notary?
A: A mobile notary travels to your location to notarize documents, offering flexibility and convenience—whether at home, your office, a hospital, or another meeting place.
Q: What types of documents can you notarize?
A: We can notarize powers of attorney, affidavits, real estate documents, wills, medical directives, parental consent forms, loan packages, and more.
Q: Do I need to be present for the notarization?
A: Yes, the signer must be present and provide valid government-issued photo ID at the time of notarization.
🔹 Service Details
Q: What services do you offer?
A: Our services include:
Mobile Notarizations
Apostille Processing
Loan Signing Services
Remote Online Notarization (RON)
Certified Copy Services (where permitted)
Real Estate & Legal Document Support
Q: How do I schedule an appointment?
A: You can book online, call, or text us. We offer flexible scheduling, including evenings and weekends.
Q: How far do you travel?
A: We serve [Insert Counties or Regions]. Additional travel fees may apply depending on the distance.
Q: Do you offer same-day service?
A: Yes, we offer same-day and emergency appointments when available. Please call for immediate availability.
🔹 Identification & Requirements
Q: What forms of ID are accepted?
A: Acceptable IDs include a valid driver’s license, state ID, U.S. passport, or other government-issued photo ID that is current or not expired beyond state limits.
Q: Can you notarize documents for someone who is elderly or in a hospital?
A: Yes. We offer hospital, hospice, and nursing home visits. The signer must be alert, aware, and able to sign willingly.
🔹 Remote & Online Services
Q: Do you offer remote online notarization (RON)?
A: Yes. If your state allows it, we can notarize your documents online via secure video platform. All you need is internet, a webcam, and valid ID.
🔹 Payments & Policies
Q: How much does it cost?
A: Fees vary depending on the service, location, and number of documents. Please visit our Pricing page or contact us for a quote.
Q: What forms of payment do you accept?
A: We accept cash, credit/debit cards, Zelle, PayPal, Venmo, and business checks.
Q: Is there a cancellation fee?
A: Cancellations made less than 2 hours before the appointment may be subject to a fee, especially for travel or expedited services.